Sec. 36.03.10.14. Security Department Operating Procedures

A. At least 60 days before video lottery or table game operations are to commence, a facility operator shall submit to the Commission for review and written approval its security department operating procedures.

B. A facility operator may not commence operations until its security department operating procedures are approved in writing by the Commission.

C. A facility operator’s security department operating procedures shall, at a minimum, include:

(1) A security zone plan for the facility, employing fixed security posts and roving security officers designed to ensure:

(a) The physical safety of employees of and invitees to the facility;

(b) The safeguarding of assets;

(c) Compliance with all applicable laws and regulations including Commission approved internal controls and operating procedures;

(d) That the following individuals are identified, prohibited from entering the facility, and, if necessary, immediately removed from the facility:

(i) An intoxicated individual;

(ii) An individual who is mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; and

(iii) An individual who is voluntarily excluded in accordance State Government Article, §9-1A-24(e), Annotated Code of Maryland; and

(e) That an individual under the age of 21 years is identified, prohibited from accessing the gaming floor in accordance with State Government Article, §9-1A-24(c), Annotated Code of Maryland, and, if necessary, immediately removed from the gaming floor;

(2) Procedures and controls addressing:

(a) Facility access controls including:

(i) An access badge system;

(ii) If utilized, specifications pertaining to a computerized access control system; and

(iii) Administrative responsibility over a manual or computerized access control system;

(b) A temporary access credential;

(c) Key controls;

(d) Emergency alarm and fire command responsibilities including communication protocols with the surveillance department;

(e) Evacuation of the facility in the event of fire or other emergency;

(f) The identification and immediate removal of an intoxicated individual, an individual under the age of 21 years, an individual who is mandatorily excluded, and an individual who is voluntarily excluded;

(g) Player disputes under Regulation .47 of this chapter; and

(h) The notice requirements of §C(4) of this regulation;

(3) A security department incident log:

(a) Maintained by security department employees in:

(i) A book with bound numbered pages that cannot be readily removed; or

(ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and

(b) Documenting the following:

(i) Assignment number of the incident;

(ii) Date and time;

(iii) Name and Commission license of the department member covering the incident;

(iv) Nature of the incident; and

(v) Resolution of the incident; and

(4) A requirement that a facility operator notice the Commission on detection of:

(a) An individual engaged in, attempting to engage in, or suspected of cheating, theft, embezzlement, or other illegal activities;

(b) An individual possessing a firearm, electronic control device, dangerous weapon, or other device or object prohibited under Regulation .49 of this chapter; or

(c) An individual who is:

(i) Under the age of 21 years;

(ii) Intoxicated;

(iii) Mandatorily excluded in accordance with State Government Article, §9-1A-24(d), Annotated Code of Maryland; or

(iv) Voluntarily excluded in accordance State Government Article, §9-1A-24(e), Annotated Code of Maryland.