Sec. 05.04.14.07. Delivery of Services

A. The Agency shall contact the applicant to arrange the specific date for installation of the materials.

B. Final Inspection.

(1) The Agency shall contact the applicant to arrange the date for final inspection.

(2) If the inspector finds that the installation is incomplete, the inspector shall return to the Agency and arrange for the job to be completed.

(3) If the installation is complete, the inspector shall request the applicant to sign the final inspection form.

C. If the applicant does not sign the final inspection form, the inspector shall note whether the applicant was available or was unavailable, or was available but declined to sign. If the applicant declined to sign the form, the inspector shall attempt to discover the reason.

D. The inspector shall return the completed form and, if appropriate, include an explanation of the reasons why the applicant did not sign the form.

E. If the applicant did not sign the final inspection form, the Agency shall contact the applicant within 7 working days to review the reason why the applicant did not sign. If the applicant did not sign because the applicant:

(1) Considered the job incomplete or improperly done, the Agency shall decide within 7 working days whether the applicant is correct. If the Agency decides that the:

(a) Work is incomplete or improperly installed, the Agency shall make appropriate reinstallation;

(b) Applicant is incorrect, the Agency shall inform the applicant in writing within 7 working days of the decision and include notification of the right to appeal the decision and the method to obtain a fair hearing.

(2) Complained of the behavioral problems of the installers or damage to a person or to property, the Agency shall decide whether the applicant is correct. If the Agency decides that the:

(a) Applicant is incorrect, the Agency shall inform the applicant in writing within 7 working days of the decision and include notification of right to appeal the decision and the method to obtain a fair hearing;

(b) Applicant's complaint about the installers' behavioral problems is correct, the Agency shall follow the Agency's procedures on reporting and correcting the problem;

(c) Applicant's complaint of damage or injury is correct, the Agency shall file a claim with its insurance carrier.

(3) Was not available, the Agency shall contact the applicant within 7 working days of the receipt of the unsigned final inspection form and attempt to obtain the signature.

F. The Agency shall complete the installation through the final inspection form within 90 days of the decision to provide the weatherization benefit.

G. Types of Weatherization.

(1) Full Weatherization. The amount of benefit depends on the type and amount of the weatherization provided up to a maximum of $1,800 for labor and program support.

(2) Low-Cost/No-Cost Weatherization.

(a) The Agency may also provide low-cost/no-cost weatherization up to a maximum amount set by the Agency without regard to the $1,800 limitation on full weatherization as a stop-gap measure when an applicant in an eligible dwelling unit requests it.

(b) The low-cost weatherization part of the program includes:

(i) Workshops on weatherization;

(ii) In-home demonstrations to install low-cost weatherization materials;

(iii) Pamphlets, information, and material kits to guide the applicant in the application of low-cost materials for weatherization; and

(iv) Installation of low-cost weatherization materials in dwelling units where there are elderly or handicapped individuals or dwelling units where labor sources are not available.