Sec. 36.04.01.25. Ticket Redemption Unit — Additional Requirements

A. A facility operator may utilize a ticket redemption unit that has been tested, certified, and approved under this chapter.

B. In addition to complying with the minimum design standards of Regulation .22 of this chapter, a ticket redemption unit shall, in a manner satisfactory to the Commission:

(1) Establish the validity of a gaming ticket or promotional play instrument by comparing the unique series number on the ticket or instrument with electronic records in a gaming ticket system or promotional play system;

(2) Cancel upon acceptance a gaming ticket or promotional play instrument to prevent:

(a) Subsequent redemption at a:

(i) Cashiers' cage; or

(ii) Another ticket redemption unit; or

(b) Acceptance by a video lottery terminal; and

(3) Evaluate whether sufficient funds are available before accepting the gaming ticket or promotional play instrument and completing the transaction.

C. The following error conditions may be cleared automatically by a ticket redemption unit upon completion of a new transaction.

(1) Power reset;

(2) Door open;

(3) Door closed; and

(4) System communication loss.

D. The following error conditions shall result in placement of the ticket redemption unit in disabled mode, shall prevent new transactions and shall only be cleared by a facility operator:

(1) Failure to make payment, meaning that a gaming ticket or promotional play instrument was returned and no receipt for an unpaid amount was issued;

(2) Failure to make complete payment, meaning no receipt for an unpaid amount was issued;

(3) Bill validator failure; and

(4) Printer failure due to printer jam or lack of paper.

E. A ticket redemption unit shall be equipped with:

(1) The meters enumerated in §F of this regulation;

(2) Meters which continuously and automatically increment in credits equal to cents; and

(3) An automated transaction log retaining all critical transaction history required under this regulation for a period of not less than 10 days subsequent to a power loss.

F. A ticket redemption unit shall be equipped with electronic meters that function as follows:

(1) A cashable gaming ticket in count meter that accumulates the number of cashable gaming tickets accepted by a ticket redemption unit;

(2) A cashable gaming ticket in value meter that accumulates the total number of credits on cashable gaming tickets accepted by a ticket redemption unit;

(3) A cashable promotional play instrument in count meter that accumulates the number of cashable promotional play instruments accepted by a ticket redemption unit;

(4) A cashable promotional play instrument in value meter that accumulates the total number of credits on cashable promotional play instruments accepted by a ticket redemption unit;

(5) Bill denomination in count meters that accumulate, by denomination, the total number of bills accepted by a ticket redemption unit;

(6) Bill denomination in value meters that accumulate, by denomination, the total dollar amount of currency accepted by a ticket redemption unit;

(7) Bill denomination out count meters that accumulate, by denomination, the total number of bills dispensed by a ticket redemption unit;

(8) Bill denomination – out value meters that accumulate, by denomination, the total dollar amount of currency dispensed by a ticket redemption unit; and

(9) Other meters required by the Commission.

G. The automated transaction log required under §E(3) of this regulation shall include for each transaction, whether complete or incomplete, the following:

(1) Date and time;

(2) Amount;

(3) Disposition as complete or incomplete;

(4) Error conditions including failed access attempts;

(5) User access data; and

(6) If equipped to redeem multiple cashable gaming tickets and cashable promotional play instruments in a single transaction, a breakdown of the transaction by individual cashable gaming ticket and cashable promotional play instrument.