Sec. 20.95.01.08. Schedules — Rates, and Charges

A. The provisions of this regulation do not apply to a motor carrier providing transportation for hire by or through contract with a public authority, or a federal, State, district, or municipal transportation agency.

B. Notice.

(1) A schedule of rates and charges may not be instituted or changed by an owner or Transportation Network Company without providing the Commission and the Maryland Office of People's Counsel with 14 days notice.

(2) Interested persons and the Maryland Office of People’s Counsel may file with the Commission an objection to the schedule of rates and charges within 14 days of the submission of the application and proposed schedule.

(3) Unless the Commission suspends a schedule filed under §B(1) of this regulation within 14 days, the schedule shall take effect on the date specified in the schedule.

(4) A schedule of rates may include a range of maximum and minimum rates, including a range of base rates, and any applicable surge pricing capped at a maximum multiplier.

C. An owner or Transportation Network Company shall file with the Commission a schedule of its rates and charges, as required in Regulation .08B of this chapter.

D. An application for authority to institute or change rates and charges shall be typewritten or printed and shall include an original and two copies of the proposed tariff change, including the following information:

(1) A reference to the specific rate or charge section being instituted or changed;

(2) A list of the rate or charge pages being revised;

(3) A brief description of the nature of the rate or charge addition or change;

(4) If applicable, the percentage of increase or decrease in a rate or charge and the related dollar amount for each class;

(5) The proposed effective date;

(6) The name and telephone number of a representative of the owner or Transportation Network Company capable of answering any question the Commission may have concerning the rate or charge; and

(7) The signature of the owner, or in the case of a Transportation Network Company, corporation, partnership, or LLC, the signature of an authorized representative.

E. An owner shall provide access to a copy of the effective and proposed schedule of rates and charges to the public on a website, or if the owner does not have a website, at their principal place of business.

F. A Transportation Network Company shall disclose the following information to a passenger through the TNC Platform before the passenger agrees to a trip with a Transportation Network Company:

(1) The applicable rate being charged;

(2) Notice that surge pricing is in effect and the multiplier to be applied, if applicable;

(3) Notice of the type and amount of any additional fee or fees being charged; and

(4) The option to obtain an estimated fare for the transportation service that will be provided, based on passenger-input pick-up and drop-off points.

G. A Transportation Network Company shall include in its digital platform a feature that requires a passenger to acknowledge that surge pricing is in effect, when applicable.

H. A Transportation Network Company shall permit all passengers to view on their personal computer or mobile device a photograph of the authorized Transportation Network Operator, and the vehicle’s license plate number, prior to entering the Commission approved vehicle.

I. A Transportation Network Company, on completion of transportation services, shall transmit an electronic receipt to the passenger’s electronic mail address or mobile application documenting:

(1) The origin and destination of the trip;

(2) The total time of the trip;

(3) The total fare paid, including the base fare and any additional charges incurred for distance traveled or duration of the prearranged ride;

(4) The driver’s first name;

(5) The PSC license number or a unique receipt identification number;

(6) The Company name; and

(7) A customer support telephone number and an e-mail address or hyperlink, or both for the submittal of inquiries and feedback.

J. A Transportation Network Company shall make available on its digital network and website a customer support telephone number and an e-mail address or hyperlink, or both for passenger inquires, as well as instructions to passengers for filing a complaint with the Commission.