Sec. 14.35.06.01. Exchange Call Center

Latest version.

The Exchange shall:

A. Maintain a consumer services call center at least during normal business hours;

B. Operate its consumer services call center as a triage device to handle or properly refer consumers' questions or complaints; and

C. Provide a consumer with information about how to use the consumer services call center to obtain information and assistance when appropriate.

                    
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