Sec. 12.11.03.10. Public Safety Answering Point Training

A. A county shall staff a public safety answering point with personnel who can properly process a call from a machine used by an individual who has a speech or hearing impairment.

B. Within 6 months of hiring a public safety answering point call taker, a county shall train the new call taker using a curriculum adopted or approved by the Board.

C. A county shall provide a public safety answering point call taker with yearly in-service training using a curriculum adopted or approved by the Board.

D. Training shall include:

(1) Public safety answering point orientation;

(2) Communication skills;

(3) Electronic systems;

(4) Policies and procedures;

(5) Call processing;

(6) Documentation;

(7) Dispatch procedures;

(8) Stress management;

(9) Public relations;

(10) Administrative duties; and

(11) Disaster and major incident training.