Sec. 10.67.09.03-2. Provider Complaints — Time Frames for MCOs to Respond to the Department

Latest version.

An MCO shall:

A. Acknowledge provider grievances within 3 business days;

B. Provide findings to the Department within 5 days; and

C. Provide a corrective action plan to the Department within 10 days from the date of the request.

                    
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