Sec. 07.02.22.07. Grievance Process

A. The provider shall include in the program plan a description of the grievance system in each center available to parents.

B. The grievance system shall include:

(1) A written decision to parents by the provider resolving the grievance, and the procedures for appealing to the Intermediary;

(2) A written decision to parents by the Intermediary reviewing the decision of the provider, and the procedures for appealing to the Office of Administrative Hearings; and

(3) A written communication to the Administration containing the results of the grievance.

C. An applicant for services may appeal to the Office of Administrative Hearings for a fair hearing in the following situations:

(1) The applicant's complaint is not resolved by the provider's grievance system;

(2) The applicant is denied services; or

(3) The applicant disagrees with the manner or form of the provisions of service.

D. The Office of Administrative Hearings fair hearing process shall conform to the procedures in COMAR 07.01.04.