Sec. 07.01.17.05. Services Provided by the Crisis Shelter Home

A. The shelter home shall offer the following services:

(1) Receipt of and response to crisis calls on a 24-hour basis;

(2) Safe accommodations and board for residents;

(3) Assessment with the resident of the resident's needs, capacities, and resources;

(4) Planning and counseling with the resident to link her to appropriate community services.

B. The shelter home shall develop a service contract with the resident that is designed to:

(1) Secure a stable living environment;

(2) Secure any entitlements or benefits;

(3) Secure education, training, or employment opportunities, as appropriate to the client's capacity; and

(4) Resolve the problems that led to the resident's homelessness.

C. The shelter home shall provide:

(1) Direct referral to appropriate service resources, including housing services, physical and mental health care, education, training, or employment;

(2) Advocacy on behalf of a resident to ensure access to service resources;

(3) Counseling with the resident about progress in achieving the goals in the service contract; and

(4) Follow-up case management service as needed to the client in the community, if the service is not available elsewhere.