Sec. 05.04.14.10. Appeals Process

A. The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level.

B. An applicant may appeal to the Department for a fair hearing in the following situations:

(1) The applicant's complaint is not resolved by the Agency's grievance settlement procedures;

(2) The applicant is denied assistance;

(3) The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter;

(4) The applicant disagrees with the Agency decision that the work is incomplete or improperly installed;

(5) The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or

(6) The applicant disagrees with type or amount of weatherization provided or to be provided.