Sec. 01.04.01.11. Grievance Procedure

A. The program shall make available to any applicant or recipient of service aggrieved by a decision, action, or inaction of the program, a procedure by which the grievance may be heard. The procedure shall include a notice of the grievance rights and the steps to take to initiate the grievance process, an opportunity to be heard, and a written decision by the program director or the director's designee that affirms or reverses the program's action. The written determination shall include the basis for the decision.

B. The program shall make available to the Office upon request a summary of each decision rendered, including findings of fact concerning each grievance heard.